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Who answers for what
Pokerstars is responsible for the games, the accounts, the payments and every legal obligation attached to them. This website is responsible only for the editorial content it publishes — the reviews, the comparisons and the factual claims made about the operator. The contact form on this page sits on the editorial side of that line, so anything you submit here goes to the people who run this review site, not to Pokerstars customer service.
If your message concerns a deposit, a withdrawal, a blocked account or a disputed bet, the review team cannot act on it. That kind of enquiry has to go through Pokerstars’ own support channels, and the distinction avoids a message sitting in the wrong inbox while the issue is time-sensitive.
How your message is used
Information written into the form is read by the editorial team and kept only as long as necessary to deal with your query. The contents of the message are not added to any review, not quoted on the site and not shared with the casino operator or any third party. Where you raise a factual error or a broken piece of information on a specific review page, the correction is checked against the operator’s published terms before the page is amended.
Feedback about the website itself — a misleading comparison, an outdated payout figure, a review that no longer matches the current bonus structure — is treated as a correction request. Each one is logged and verified against the source material on the operator’s own site. Corrections that check out are applied to the relevant page; the person who reported them is not named anywhere in the revised text.
What makes the answer useful
For the reply to address the actual problem, a message needs three elements. State which casino the question is about, name the specific page or review the comment refers to, and describe the issue in concrete terms rather than as a general complaint. A message that says “the bonus terms on the Pokerstars review are wrong” forces the team to guess which figure is at fault; one that names the wagering multiple and the date the page was checked can be acted on immediately.
- Name the casino and the exact review page.
- Quote the figure or statement you believe is incorrect.
- Include any document reference or screenshot if the issue involves a personal account.
Messages that concern a personal account or a dispute with the operator are forwarded nowhere and cannot be investigated from this side, but the team can still point you to the correct channel and explain what information Pokerstars will need from you when you raise the case there.
What happens after you send it
The message is read by a human editor, not processed automatically. Queries are answered in the order they arrive, and a reply is sent back to the address you provide in the form. The response time depends on the volume of incoming mail and the complexity of the question; a simple correction request is dealt with more quickly than one that requires checking against the operator’s current terms and conditions.
No message is used for marketing, added to any mailing list or retained after the matter is closed. The editorial team does not pass contact details to Pokerstars or to any other party, and it does not sell or trade the information submitted through this form. If you have used the self-exclusion tools on the casino side and want to raise a matter connected to that, the form is not the right route — the operator’s responsible-gambling team handles those cases directly, and this site will only confirm which channel to use.